CCLSWA

CLIENT

Consumer Credit Legal Services WA
Lvl 1, 231 Adelaide Terrace, Perth WA 6000
http://cclswa.org.au/

CCLSWA provide free and confidential legal advice to WA consumers on financial related disputes.

PROBLEM

CCLSWA were looking for a fresh, modern look and feel that encapsulated specific business processes and goals. David is passionate about helping people, and needed a website that was both empathic and geared towards assisting people in need.

 

SOLUTION

After our usability phase, Burning Fruit matched the organisation’s goals with what their target demographic was looking for when searching for legal advice on financial disputes.

OUTCOME

The new process and assistance driven website boasts a bounce rate of around 40%. The new engaging design drives visitors towards focussed enquiries, downloadable content and conditional forms to assist users and the organisation alike.

CLIENT TESTIMONIAL

The process of developing the website is consultative and flexible which allows for any adjustments that are required when the conceptual framework of the web site is developed. This avoids the pitfalls of standardised websites where the graphics and set up of the site cannot be changed to reflect the uniqueness of the organisation. Burning Fruit make valuable recommendations and suggestions that enhance the usability of each site.