DAY 16 – Tap to Contact
DAY 16 of 30 Days to a High Performing Website
TAP TO CONTACT – Functionality Essential
As mentioned on Day 1 (Frictionless Contact); having your contact details clear and instantly accessible is a must.
Tap to Contact
“Tap to call” and “tap to e-mail” functionality should also be implemented so that visitors can contact you in a flash. This means that by clicking on your contact details, a phone number is dialled or a new e-mail is opened for the user. Check if this works on your mobile and desktop device to ensure that contacting you is seamless.
Having your e-mail address visible is also helpful for users. If your email address is visible, ensure it is obfuscated to prevent spam.